Web 2.0 is on everyone’s lips these days. First coined by Tim O’Reilly, the term refers to technology and user-based changes to the world wide web. Its advocates describe Web 2.0 as a paradigm change to the Internet. Management System 2.0 is a term coined by Steinbeis experts working at TQU International GmbH to describe a combination of the technology and principle of Web 2.0 and the shaping of management systems.
A Steinbeis project team has tapped into the advantages of Web 2.0 technology – such as wikis, a collection of microsites that can be edited online jointly by users – to the benefit of management systems, making dynamic changes to systems via software.
But what exactly is a Management System 2.0? For a start, it allows you to find your bearings within a system, reflected by wikis and connections via links. By involving users, the system becomes dynamic and allows people to shape the system themselves. Another aim is to motivate users to place knowledge onto a system and link up with other colleagues. This makes it easier to distribute knowledge.
Staff at TQU International worked in a task force to develop a company-specific Management System 2.0 for several customers. None of the companies had the same goals, but they were all seeking a new, dynamic solution to redesign their management system.
DGQ Regionalkreis Ulm
The goal at DGQ was to link up its members and set up an information and scheduling system for regional group meetings and other events in the area. It was also keen to promote the exchange of information on quality-related issues and allow people to support one another through a forum. The solution provided to the DGQ was a mediawiki as a platform for its community.
Hirschmann Automotive GmbH
Hirschmann wanted to overhaul and redesign its existing quality management system. Key influencers should be trained, with some of them being people working at its three European factories. The Intranet should be discontinued step by step and integrated into the wiki. With the help of TQU, Hirschmann developed its own “QWiki”, a quality management system, and gradually integrated its existing Intranet solution across three European sites into a wiki.
Kräss GlasCon GmbH
This company wanted to reduce fault levels and improve quality by setting up a knowledge library. Work-related standards should be stored centrally and become transparent, thus improving work processes. Project management and financial accounting should be coordinated through a wiki. TQU developed an integrated quality, knowledge management and project monitoring system, based on Confluence (Enterprise wiki).
None of the management systems could be duplicated and used like for like in a different company. Each wiki has its own finger print, created by the specific goals laid down by the company and the people who designed the Management System 2.0. As a result of the work carried out by the task force, not only did the companies benefit from a new management system, they also established a network within the group and gained some useful insights into the management systems used by other companies. TQU expertise also accelerated implementation and the identification of solutions within the group. The task force concept proved valuable and a second task force is already under way. A third will start working in September.