Steinbeis Consulting Center Knowledge Management

Digital transformation, demographic change, and staff shortages pose bigger and bigger challenges to organizations. They will need to network information, automate processes, bundle communication channels, and make their valuable knowledge resources transparent to the company. The question is: Where should they start? What is the best way to optimize impact? Unfortunately, there is no standard recipe in this area. There are too many differences in the individual circumstances and overall conditions faced by companies, which also have a multitude of different objectives. So we put the pieces of the puzzle together with you:

• Our evaluation model allows us to access the current status of knowledge management and digital transformation at your company – also comparing actuals with targets. Based on this, we arrive at a to-do list of specific recommendations matching the unique situation faced by your business.
• We also help you to safeguard the valuable knowledge held by your company. In the coming years, you can expect demographic trends to result in a double-figure loss of company personnel, as workers enter retirement or maybe just leave for other reasons. These leavers will include numerous experts with know-how that could be central to your competitiveness. We capture and map their know-how so that even in the future, you will still have access to the assets that are so important to the success of your business.

1. Safeguarding knowledge
2020 is a watershed year for demographic change: The working population will start to decline. This is not a trend that is expected to reverse. Why? Because of the surge of baby-boom generation workers entering retirement. According to the forecasts, demographic change will result in up to a third of company know-how being lost for ever! Professional safeguards make it possible to protect the know-how of a key knowledge holder in just eight hours and process it in such a way that it not only remains available to other colleagues, but also can be accessed quickly.

• We safeguard knowledge professionally
• We train you to support processes professionally

2. Analysis of the level of maturity
Digital transformation has become a key criteria of market competition. The only way to optimize both internal processes and external workflows in such a way that your company can keep pace with the competition in the future, is to introduce lean processes and automate as many procedures as possible.

• Where does your business stand on the Enterprise 4.0 scale?
• Why were previous digital transformation initiatives so disappointing?
• What software do you need to achieve your goals?
• Are your employees sufficiently motivated to deal with required changes?
• Where are the change-deniers in your business, and what hurdles await you out there?

Analyzing your level of maturity is one way to find out: We help you understand the status quo in your organization and, based on this, plan a detailed action plan that will allow us to develop a roadmap together to take you to your destination.

3. Seminars and workshops
We run regular events and individual in-house seminars on the following topics:

• Crash courses on knowledge management and digital transformation
• Successful knowledge management techniques and how to implement them
• Knowledge transfer and safeguarding knowledge
• Guidelines on analyzing maturity levels

4. Other services

• Advisory services on software selection
• Implementation of knowledge management
• Project consulting
• Project monitoring and coaching
• Interim management
• Recruitment
• ISO 9001/quality management
• Enterprise searches
• Collaboration strategies
• The digital workplace

Steinbeis Transfer Magazine

• The Do’s and Don’ts of Introducing Knowledge Management (Transfer 2/2017)
  Steinbeis experts provide support on the analysis of an automotive client’s level of maturity