Steinbeis Consulting Center IT Service Management

Services

The Steinbeis Consulting Center for IT Service Management has many years of experience in designing and introducing IT projects in social services. Common obstacles such as the lack of participation of specialist departments are avoided by using appropriate measures in the project design phase, so that all available expertise can go into the project. This also means IT managers can implement broad-based projects such as uniform paper output management without risk, and allows the potential benefits of restructuring to be realistically assessed then attained.

  • Consulting on IT service management
  • Helping IT departments become IT service providers in social services
  • Development of tailored IT solutions including profit-sharing by specialist departments
  • Consulting and project design in paper output management
  • Consulting and development relating to user help desks in line with best practices
  • Running workshops involving people from all levels of the organization aimed at developing individual project goals
  • Decision management and support during the introductory phase
  • Coordination and management of external service providers
  • Use of suitable change management instruments

Key Areas

  • IT project management involving internal customers
  • Development of IT service solutions matching company needs
  • Project management in coordination with key players
  • Exploitation and activation of all available know-how
  • Empowerment of people influenced by projects - people actively involved in change processes

Project Examples

  • Tailor-made solution for print management in heterogeneous and decentralized environment
  • IT migration - treated as an opportunity to involve users
  • Strategy planning for IT services - internal/external
  • Planning of sustainable communication between IT and other departments

Media

Steinbeis Transfer Magazine

Meet me at MeDiWa: Shaping Digital Transformation in the World of Media (Transfer 1/2019)
A look back at the 2018 Network Event
Digitalization Entails Change! (Transfer 3/2018)
Steinbeis experts organize a Network event on the role played by the media in digital transformation
IT team meets the user (Transfer 2/2013)
Service management paves the way for reliable, target-based delivery of IT services
Gaining acceptance for IT projects (Transfer 2/2012)
Ensuring users to involve in the process

QR code
http://www.stw.de/su/1533

Contact

Augenriedstr. 120, D-72800 Eningen
Phone: +49 7121 1362139
Fax: +49 7121 1362139
E-mail: SU1533@stw.de
Management: Gerburg Joos-Braun
(Stand: 06/01/2021)

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