The Steinbeis Consulting Center for IT Service Management has many years of experience in designing and introducing IT projects in social services. Common obstacles such as the lack of participation of specialist departments are avoided by using appropriate measures in the project design phase, so that all available expertise can go into the project. This also means IT managers can implement broad-based projects such as uniform paper output management without risk, and allows the potential benefits of restructuring to be realistically assessed then attained.
Consulting on IT service management
Helping IT departments become IT service providers in social services
Development of tailored IT solutions including profit-sharing by specialist departments
Consulting and project design in paper output management
Consulting and development relating to user help desks in line with best practices
Running workshops involving people from all levels of the organization aimed at developing individual project goals
Decision management and support during the introductory phase
Coordination and management of external service providers
Use of suitable change management instruments
